On Wednesday, Uber Eats unveiled “Cart Assistant,” a new AI function that will make it simpler and faster for users to load their supermarket trolleys. The app’s beta version is now accessible.
Using the Uber Eats app, consumers can search for a grocery store and start buying by tapping the purple Cart Assistant button on the business’s page. This is how the new chatbot works.
Cart Assistant will automatically add the required products to the customer’s basket if they type a list or upload an image of one.This includes screenshots of recipes and their ingredients or images of handwritten lists.After then, customers can add more items from the store or change the items in their basket to reflect their favorite brands.
Uber Eats observes that in order to tailor the experience, Cart Assistant prioritizes familiar items based on past orders, such as your favorite oatmeal or your typical milk.
In a statement, Uber CTO Praveen Neppalli Naga stated, “We recognize how valuable your time is, and users were telling us they wanted a speedier way to shop.” “You can go from idea to checkout in just a few seconds using Cart Assistant.
Uber Eats may be able to more effectively compete with other grocery and meal delivery companies that are currently including or creating AI chatbots with the aid of Cart Assistant.For instance, Instacart introduced ChatGPT, an AI search engine powered by OpenAI, in 2023 to help users save time and get tailored buying suggestions. DashAI, an AI chatbot, was apparently being tested by DoorDash in the same year.
In order to expedite food ordering, Uber Eats and competitor DoorDash both connected with ChatGPT last year.U.S. users of Uber Eats can use ChatGPT to peruse menus and local eateries before completing their purchase through the Uber Eats app.Users may order meal plans and have all necessary materials immediately added to their DoorDash cart thanks to the connectivity.
Notably, in 2023, Bloomberg revealed that Uber Eats was creating a chatbot driven by artificial intelligence (AI) that will allegedly inquire users about their meal preferences and budget before assisting them with placing an order.
All things considered, Uber Eats is making significant investments in AI, including tools for merchants like better food images, menu descriptions, and summaries of customer reviews.
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